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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is push the Help button, which is visible on each and every page. A popup will appear. It comprises exhaustive information about all the operations that you can perform on the page in question. Each context menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide assortment of educational video clips illustrating how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can swiftly get to know our Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you searching for, take a glance at our comprehensive FAQ database, which comprises questions asked by actual users and provides real solutions. We frequently "revamp" our Frequently Asked Questions database with new questions & answers in order to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can get in touch with our fantastic team of tech support engineers available 24-7 and eager to help you with any problem. Each trouble ticket you submit will be replied to within one hour (the average trouble ticket response time being just twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

UK Phone: +44-20-3695-1294
US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
AU Phone: +61-2-8417-2372
OUR ID: 246399

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com